Welcome Back

26th August 2021

Welcome back everyone!

It's been an eventful 18 months but with life getting back to normal and the new academic year just round the corner we thought it was time for an update.

It's been a while since we've all had to work through the lettings process so here are a few Frequently Asked Questions to help jog your memories...and ours!

How do I enquiry about availability?

Check out our facilities here to find the right space for you. Then fill out the enquiry form at the bottom of each page or on our Contact Us page, and ask about what days and times we have available. We'll get back to you as soon as we can with all the relevant info.

How do I confirm my booking?

Once you've secured your ideal space you'll be set up with your very own account. You can check, confirm and pay for your bookings all in one handy place.

You'll be able to see any provisional bookings you have on your dashboard. Click 'view' to open up the booking, check everything is correct and then hit that green confirm button at the bottom of the page!

How do I pay my invoice?

We have two convenient ways of paying via your account. With our new Instant Pay feature you can process payment for your whole booking when you confirm and then sit back and relax!

If you prefer to make your payments monthly, remember to tick the 'Pay As You Go' box when confirming and we'll send over an invoice each month. Invoices will appear on your dashboard where you can click 'view' to open them up. There'll be two payment options at the bottom of the page for you to choose from, Stripe and GoCardless.

What are you doing to reduce the risk of Covid-19?

We take your safety very seriously.

Whilst restrictions have eased across the country we are still encouraging all visitors to wear face coverings until they reach their hire space, to regularly sanitise their hands and to wipe down touch points before leaving the room. All hirers are required to complete a risk assessment before their booking and indoor hirers must create a 'Covid Box' for their sessions. Covid Boxes should include; disinfectant wipes, hand sanitiser, extra face masks, disposable gloves and bin bags for you and your attendees. For more information check out our Booking Pack.

What's On?

We already have a wide variety of classes ready to go for the new academic year so check out our What's On page to see what's going on or for inspiration on how you can use our amazing facilities!

We hope to see you soon!

The BookingsGuru Team

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